Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide when booking tickets or contacting us:

• •Name: First and last name for ticket identification
• •Email Address: To send booking confirmations and tickets
• •Phone Number: For urgent notifications and customer support
• •Payment Information: Processed securely through Paystack (we do not store card details)
• •Booking Details: Visit dates, attraction selections, and ticket quantities

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device:

• •IP address and location data
• •Browser type and version
• •Device type and operating system
• •Pages visited and time spent
• •Referring website addresses

2. How We Use Your Information

We use the collected information for the following purposes:

• •Process Bookings: To complete your ticket purchases and send confirmations
• •Customer Support: To respond to inquiries and provide assistance
• •Service Improvements: To enhance our platform and user experience
• •Marketing Communications: To send promotional offers (with your consent)
• •Legal Compliance: To comply with applicable laws and regulations
• •Fraud Prevention: To detect and prevent fraudulent transactions

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

• •Venue Partners: With attractions for ticket validation and entry management
• •Payment Processors: With Paystack for secure payment processing
• •Service Providers: With trusted third parties who assist in operating our platform
• •Legal Requirements: When required by law or to protect our rights
• •Business Transfers: In case of merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• •SSL encryption for all data transmissions
• •Secure servers and databases
• •Regular security audits and updates
• •Limited access to personal information by authorized personnel only
• •PCI DSS compliance through our payment partner Paystack

5. Data Retention

We retain your personal information for as long as necessary to:

• •Provide our services and fulfill bookings
• •Comply with legal obligations
• •Resolve disputes and enforce agreements
• •Maintain business records (typically 7 years for financial records)

6. Your Rights and Choices

Under Nigerian data protection regulations, you have the following rights:

• •Access: Request a copy of your personal information
• •Correction: Request correction of inaccurate information
• •Deletion: Request deletion of your personal information
• •Portability: Request transfer of your data to another service
• •Objection: Object to certain uses of your information
• •Opt-out: Unsubscribe from marketing communications

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• •Remember your preferences and settings
• •Analyze website traffic and usage patterns
• •Improve website functionality and user experience
• •Provide personalized content and recommendations

You can manage cookie preferences through your browser settings.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Compliance with Nigerian Data Protection Regulation (NDPR)

This Privacy Policy is designed to comply with the Nigeria Data Protection Regulation (NDPR) 2019. We are committed to protecting the privacy rights of Nigerian citizens and ensuring transparent data processing practices.